Terms of Service

These terms cover the website and review service provided by Premier Digital LLC, doing business as Look Good Local ("we", "us", "our"). By starting a trial or subscribing, you agree to them. We have written them in plain language on purpose — the point of written terms is that both sides know what was agreed.

1. The service

Depending on the package you choose, we:

• Design, build, host, and maintain a website for your business, including hosting, SSL, and a contact form with every enquiry sent to you
• Clean up and optimize your Google Business Profile
• Run review campaigns to your past customers, by text message and email, sent on your behalf

We make every update and change for you. You never log into a website builder.

2. Free trial and billing

The first 14 days are free. We collect your card at signup, and your first charge is on day 15 at the monthly price shown when you signed up, then monthly after that until you cancel. There is no setup fee and no contract.

We may change the monthly price with at least 30 days' notice by email. If you do not accept the change, you may cancel before it takes effect.

We do not provide refunds for partial months. Cancel before day 15 and you pay nothing at all.

3. Cancellation

Cancel any time by email or text. Your subscription ends at the close of your current billing period, and your website comes down at that point.

You keep what is yours (see Section 9): your domain, your Google Business Profile, your reviews, and your enquiry history, which we will export to you on request at no charge if you ask within 90 days of cancelling.

4. "Unlimited changes" — what that means

Included: text changes, new or amended services, photos, hours, contact details, staff changes, new pages of a similar kind to existing ones, and fixing anything that is broken. Send a request and we make the change.

Not included, and quoted separately if you want them: online stores and payment processing, customer login areas, booking or scheduling systems, custom software, logo and brand design, photography, and paid advertising management.

We apply this reasonably. If a request looks like a different product rather than an update to your site, we will tell you the price before doing anything.

5. Reviews

We send honest review requests only. We do not incentivize reviews, we do not filter or "gate" requests so that only happy customers are asked, and we do not fabricate anything. This is both Google's policy and federal law, and it also happens to be the only version of this service that keeps working.

We cannot guarantee any specific number of reviews. Your customers decide whether to leave one, and what it says. Reviews left on your Google profile belong to you and stay yours whatever happens to your subscription.

6. Your customer list

Review campaigns run against a list of past customers that you give us. By providing a list, you confirm that:

• These are real customers of your business with whom you have an existing business relationship
• You have the right to contact them, and to have us contact them on your behalf, at the numbers and addresses you provide, in accordance with applicable law, including the Telephone Consumer Protection Act (TCPA)
• The contact details were collected by you in the ordinary course of business and not purchased, rented, or scraped

Review request messages are sent in your business's name. We honor opt-outs immediately: any recipient who replies STOP is removed from your list and will not be contacted again, and we maintain that suppression for you.

We use your customer list solely to send review requests on your behalf. We do not use it for anything else, and we never sell it. See our Privacy Policy for detail.

7. Text messaging

We may send you text messages in connection with the service. There are three kinds, and they are opt-in:

• Account and service messages — trial reminders, billing notices, requests for information we need to build your site, and confirmations of changes you asked for
• Lead alerts — a text when someone submits an enquiry on your website, if you have asked for that
• Marketing messages — occasional messages about other services we offer, only if you have separately opted in

Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. You can also opt out or get help by emailing [email protected]. Opting out of marketing messages does not stop account messages you have asked for, and vice versa.

Consent to receive text messages is not a condition of purchasing anything from us. Mobile carriers are not liable for delayed or undelivered messages.

We will never share your mobile number or your text messaging opt-in consent with third parties or affiliates for their marketing purposes.

8. What we need from you

Your site can only be as accurate as the information you give us. You are responsible for the truth of what you tell us — licence numbers, certifications, insurance claims, service areas, pricing, and testimonials.

You confirm that you own or have permission to use any logo, photographs, or text you send us, and that we may publish them on your site. If a rights holder objects, we will remove the material.

Where you cannot supply photographs, we may use stock or generated imagery. We will not present generated images of people as your actual staff.

9. Ownership — please read this part

Your website is licensed to you for as long as you subscribe. It is not sold to you. This is why there is no build fee. If your subscription ends, your website is taken offline and the licence ends.

What is yours, always:

• Your domain name. You register and own it, and you keep it.
• Your logo, photographs, and any images you supplied.
• The words about your business that you provided.
• Your Google Business Profile and your reviews. We never take ownership.
• Every enquiry your site has received. We will export them on request.

What remains ours:

• The underlying website code, templates, and design system
• Any images we generated or licensed on your behalf
• Our platform, tooling, and infrastructure

10. Your domain and your email

To connect your website we usually ask you to point your domain's nameservers at our DNS provider. This gives us control of your domain's DNS records, including those that route your email.

We audit your existing records before making any change and preserve everything unrelated to your website. Even so, DNS changes carry risk. We will not make changes beyond those needed to run your website and your review campaigns, and we will confirm your email still works after any change.

11. Availability

We aim to keep your site online continuously but do not guarantee uninterrupted service. Your site is hosted on infrastructure we do not own, and outages there are outside our control. We do not offer a service credit scheme; if we are unable to keep your site online, you may cancel.

12. Suspension and termination

If payment fails we will attempt to collect and will contact you. If an account remains unpaid for 14 days we may take the site offline. Paying restores it. After 90 days unpaid, we may delete it.

We may decline or end service for content that is unlawful or deceptive, for customer lists that violate Section 6, or for use that we reasonably believe would harm our platform or other customers. If we end service for a reason other than non-payment or misuse, we will refund your current month.

13. Liability

We provide the service with reasonable care and skill. We do not guarantee search rankings, traffic, enquiries, review counts, or business results — nobody honestly can, because those depend on competition, your market, your customers, and platforms we do not control.

To the extent permitted by law, our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. We are not liable for lost profits, lost business, or indirect losses.

14. Changes to these terms

We may update these terms. If a change materially affects you, we will email you at least 30 days beforehand. Continuing to use the service after that means you accept the change.

15. Governing law

These terms are governed by the laws of the State of Nevada, and any dispute will be handled in the courts of Clark County, Nevada.

16. Contact

Premier Digital LLC, doing business as Look Good Local
[email protected]